ace345 Privacy Policy

1. Who We Are

This Privacy Policy applies to the ace345 platform, accessible at https://ace345.pro ("the Platform", "ace345", "we", "us", "our"). ace345 is an online casino and sports betting service operated for players in Bangladesh. References to "you" or "your" mean any individual who accesses, registers on, or interacts with the Platform in any capacity.

For all privacy-related queries, you may contact our dedicated support team at [email protected]. Email addresses and phone numbers on this site are displayed as plain text and are not clickable links.

2. Information We Collect

ace345 collects personal data through several routes:

• Direct collection: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data gathered automatically as you interact with the Platform, including via cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity verification and fraud-prevention data received from KYC service providers; payment confirmation data received from mobile financial service providers such as bKash, Nagad, and Rocket.

We do not knowingly collect data from individuals under the age of 21. If we become aware that an account belongs to a person under 21, we will close that account and delete associated personal data as required.

3. How We Use Your Data

ace345 processes your personal data for the following purposes:

• Account management: Creating and maintaining your ace345 account, verifying your identity, and administering your player profile.
• Transaction processing: Processing deposits and withdrawals through approved payment channels including bKash, Nagad, Rocket, Upay, and supported banks.
• Legal and regulatory compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, responding to lawful requests from authorities, and maintaining required records.
• Platform security: Detecting and preventing fraud, unauthorised account access, cheating, money laundering, and other prohibited activities.
• Service improvement: Analysing gameplay patterns and platform usage to improve the quality, reliability, and range of features offered on ace345.
• Customer support: Responding to your enquiries, resolving disputes, and processing complaints.
• Responsible gaming: Monitoring gameplay behaviour to identify signs of problem gambling and, where appropriate, reaching out with responsible gaming resources.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

4. Legal Basis for Processing

ace345 processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have requested under the ace345 Terms & Conditions.
• Legal obligation: Processing is required to comply with applicable KYC, AML, and other regulatory requirements.
• Legitimate interests: Processing is necessary for fraud prevention, platform security, and improvement of the service, where those interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

ace345 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device. The types of cookies we use include:

• Essential cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to understand how players interact with the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised wherever possible.
• Preference cookies: Store your language preferences and other personalisation settings so you do not need to re-enter them each visit.
• Marketing cookies: Used to deliver relevant promotional content. These are only set where you have consented.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some features of the ace345 platform from functioning correctly.

6. Sharing Your Data

ace345 does not sell or rent your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported banks — for the sole purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify player identities and detect fraudulent activity.
• Technology infrastructure providers: Cloud hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or courts where disclosure is required by applicable law or a valid legal order.
• Professional advisors: Legal counsel, auditors, or other professional advisors where disclosure is necessary and subject to professional confidentiality obligations.

All third-party service providers engaged by ace345 are contractually required to implement appropriate security measures and to process personal data only in accordance with our instructions.

7. Data Retention

ace345 retains personal data for as long as your account remains active and for a defined period thereafter, as required by applicable legal and regulatory obligations. In general:

• Account and identity data is retained for the duration of your account plus a minimum of five years after account closure, in compliance with AML regulations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for a minimum of three years from the date of the last interaction.
• Marketing data is retained until you withdraw consent or request deletion, whichever comes first.

When the applicable retention period expires, personal data is securely deleted from our systems or anonymised in a manner that prevents re-identification.

8. Data Security

ace345 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular security reviews, vulnerability assessments, and penetration testing of the Platform.
• Strict internal data handling policies and staff training on data protection obligations.

Despite these measures, no internet-based system can guarantee absolute security. You are responsible for keeping your ace345 login credentials confidential. If you suspect that your account has been compromised, please contact support immediately at [email protected].

9. Your Rights

As a player on ace345, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data ace345 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the way we use your data while a dispute or correction request is being resolved.
• Right to data portability: You may request your personal data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will stop using your data for that purpose unless we have compelling legal grounds to continue.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request. We may need to verify your identity before fulfilling a data request.

10. Children and Minors

The ace345 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, use, or store personal data relating to individuals under 21 years of age. If we discover that personal data has been collected from a minor, we will immediately close the associated account and delete the data. If you believe a minor has registered on ace345, please notify us at [email protected] without delay.

11. Third-Party Links

The ace345 platform does not contain links to external third-party websites for commercial or referral purposes. Where payment provider names (such as bKash or Nagad) are referenced, they are mentioned for informational purposes only and do not constitute endorsements or active hyperlinks to those organisations' own platforms. ace345 is not responsible for the privacy practices of any third-party organisations.

12. Changes to This Privacy Policy

ace345 reserves the right to update or amend this Privacy Policy at any time. All changes will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace345 processes your personal data, please contact our support team. We are available 24 hours a day, seven days a week. Contact email: [email protected] (displayed as plain text — not a clickable link).